Refunds
At Upguided, your satisfaction is important to us. If you're not completely satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Gift cards
- Any worn, damaged, or used items
Return Process
To initiate a return, please contact us at:
support@upguided.com
Include your order number and reason for return.
Our team will provide instructions on how to proceed.
Return Shipping
Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos as proof.
We will resolve the issue as quickly as possible at no additional cost to you.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (it may take time before your refund is officially posted)
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.